Salary Band: Grade 3, £23,207 - £25,224 per annum

Please note for this role appointments are made at £23,209 per annum

MRCP(UK) is based in London and works on behalf  of the Royal College of Physicians of Edinburgh, the Royal College of Physicians and Surgeons of Glasgow and the Royal College of Physicians of London (the Federation of Royal College of Physicians of the UK) to deliver a suite of examinations and assessments to over 27,000 candidates a year across the UK and in over 30 countries around the world.

MRCP(UK) is looking for an Examinations Administrator to join the Candidate Services team and support with the coordination and delivery of MRCP(UK) examinations. This is an exciting time to join MRCP(UK) as we adapt quickly to the ensure the continued worldwide delivery of our exams and assessments through the ongoing pandemic.

Key responsibilities

• Support with the coordination and delivery of MRCP(UK)’s suite of examinations and assessments
• Act as the first point of contact for candidates, from the point of application to results release, including candidate applications, registrations, payments, eligibility checks, ad-hoc queries and certification
• Provide exceptional customer service when handling all queries from candidates, exam centres and other stakeholders via email, phone, social media and in person
• Prepare, pack and ship time-critical exam materials and documentation across the UK and around the world
• Maintain and develop excellent relationships with all our exam delivery partners, invigilators and key stakeholders
• Support with the coordination of exam invigilators, invigilating as required, maintaining up to date records and processing relevant payments and paperwork

About you

• Experience of working in an office administration role, ideally within exams or assessments
• Able to provide excellent customer service to stakeholders at all levels
• Effective written and verbal communication skills
• Able to safeguard confidential information and handle sensitive information appropriately
• Able to use general office software and technology and able to learn how to use particular software, technology and systems
• Experience of building and developing relationships with a range of internal and external stakeholders
• Highly organised, with the ability to prioritise workload and work to deadlines
• Comfortable working in a fast-paced team environment

Benefits include 27 days’ of annual leave plus public holidays, 7% employer contribution pension scheme, season ticket loan (access to this loan is after probation) and much more.

For more information about the role and our benefits, please view the job description and person specification.

Closing date: 29 November 2020

Interview date: w/c 30 November 2020

To apply for this role please submit your CV and Supporting Statement outlining how your skills and experience match the job description and person specification. Please note, CVs sent in isolation will not be considered.

The RCP positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.