Job title: Administrator

Contract type: 8 months fixed term

Salary: Grade 3, £22,731 (Liverpool) or £25,731 (London). Please note, for internal applicants the salary will be reflected by pay and award policy

Working arrangements: 35 hours. Standard working hours between 9am – 5pm, Monday to Friday. Hybrid working, with a minimum of 6 days per month in the office

The Royal College of Physicians is recruiting an experienced administrator to support the Faculty of Physician Associates (FPA). The FPA sits within the RCP Membership Department and is the representative body for the physician associate (PA) profession in the UK. 

A fast paced and varied role, the administrator will provide administrative support to ensure smooth running of the team and ensuring excellent customer service is provided to its members. Also supporting the line manager in the day-to-day management and development of the faculty. You will also be providing support and administrative duties in supporting board meetings.

Purpose and scope

Key responsibilities

• Manage the multiple mailboxes and answer queries and provide telephone support to members
• Process membership applications, review status of applications and check for appropriate documents, manage changes to payment, Direct Debit queries, answering membership related queries
• Run the monthly benefit stop process
• Provide an organised back office function, utilising CRM and ensuring all membership data is maintained and updated accurately and in a timely manner
• Process invoices and create PO through the eRequest system
• Processing requests for refund for approval
• Support the FPA manager to develop the FPA membership and deliver PA related projects, activities and events
• Work closely with the wider FPA team and FPA executive group, board and committees and supporting the administration of arranging and taking minutes
• Ensuring complex clinical queries are dealt with and where possible draft templated answers
• Working collaboratively with the RCP assessment unit around the FPA’s PA national examination results and PANE pre-payment scheme
• Liaising with colleagues across the wider RCP to support FPA related activities
• Any other duties as may be reasonably expected, and which are commensurate with the level of the post.

About you

• You are an excellent administrator, used to working in a fast-paced role
• You have excellent customer service skills (verbal and written)
• You have experience of using CRM to maintain accurate customer data
• You are proactive and organised, with a good eye for detail
• You can multi-task
• You are a team player
• You have a positive and can-do attitude

For more information about the role please view the job description and person specification.  

Our benefits

Working at the RCP comes with lots of benefits designed to ensure that you feel valued and supported in your role. The benefits we offer include:

• 27 days holiday per annum (pro rata), plus bank holidays
• group personal pension plan with 7% employer contribution
• interest-free season ticket loan 
• life assurance
• annual pay award 
• flexible working hours
• employee assistance programme – 24/7 advice and support for any work-related issues as well as any problems affecting your home life
• occupational health team – includes employment and work-related health assessments, health checks and work station assessments
• cycle to work scheme 
• corporate eye care scheme
• professional training and development opportunities 
• enhanced maternity and paternity pay
• staff discounts platform – including discounts on cinema tickets and a range of high street brands

About the RCP

The Royal College of Physicians is a rewarding and friendly place to work with an incredible history, dating back to our foundation in 1518. We are a professional membership body for physicians – doctors who work in hospitals – with over 40,000 members in the UK and around the world working to improve patient care and reduce illness. Our activities focus on educating, improving and influencing for better health and care.

How to apply

To apply, please submit your CV and a supporting statement outlining how your skills and experience meet the job description. Please note that applications received without a supporting statement will not be shortlisted.

If you have any queries about the application process or the role, please email recruitment@rcp.ac.uk

Closing date: 30 August 

Interview date: TBC

Please note that this is a critical role which we want to appoint as soon as possible. We will review applications upon receipt, and we may shortlist and invite candidates to attend an interview whilst the advert is still live. We therefore recommend early applications as the vacancy may close before the listed closing date.  

The RCP positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity.

The RCP is all about our people – our members, staff, volunteers and leaders. We educate, influence and collaborate to improve health and healthcare for everyone and know we can only do this by being inclusive, encouraging and celebrating diverse perspectives. Welcoming into our community people who represent the 21st-century medical workforce and the diverse population of patients we serve is a priority for us.